The Complete Business Process Management (BPM)

bpm-book-image

What is business
process management?

Business process management (BPM) believes that processes are central to an organization.
BPM improves operations through better process design, modeling, analysis, and execution.

BPM brings attention to the highest-value processes — the ones that are most aligned with the business goals and strategy — for the best return on investment.

Why Is BPM Technology Essential?

Business process management uses technology to model and execute processes.
Any specialized technology that accompanies a BPM initiative is called a
Business Process Management System (BPMS).

Every BPM system includes:

A Simplified
Form Builder

Powerfully-built
Workflow Engine

Notification
Capabilities

Better BPM systems will also have:

Drag and Drop
Interface

Cross-Platform
Integration

Reporting and
Analytics

Why BPM Matters?

When left unmanaged, business processes can unravel, twist, and introduce a lot of chaos. As tasks go from person to person, it can be hard to keep a high-level perspective on what is actually going on.

Waste of Time

Demoralized Team

More Errors

Increased Blame

Lack of Data

steps involved in bpm

A BPM process brings your operations under control, and involves five key steps:

  • design
    1. Design

    Identify all the key information needed and
    map out the workflow steps.

  • model
    2. Model

    Create an automated form and workflow. Integrate and add conditions if needed.

  • implement
    3. Execute

    Train users, test processes, and make them live. Tweak notifications or reminders.

  • monitor
    4. Monitor

    Measure KPIs, SLAs, and other performance metrics.

  • optimize
    5. Optimize

    Review a BPM process periodically and identify areas for improvement.

Types of BPM Systems

  • integration-yellow

    Integration-Centric

    Primarily used on workflows where software (e.g. ERP, CMS, HRMS) passes and processes data, mostly independent of humans.

  • human-blue

    Human-Centric

    Primarily used on workflows where humans perform the majority of the tasks such as giving approvals and processing data.

  • document-blue
    document-yellow

    Document-Centric

    Primarily used on workflows that end with a formatted document created from data fields and has gone through the right approvals.

bpm Methodologies

These are the three most common methodologies used in business process management:

lean
  • Pioneered by Toyota
  • Fast to implement
  • Eliminates wastage
  • Reduces cost & process time
  • Preferred by industrial companies
Read More
Six Sigma
  • Pioneered by Motorola in 1985
  • Helps to cut process defects and inconsistencies
  • Implemented either through DMAIC or DMADV approach
Read more
Lean Six Sigma
  • A hybrid between Lean & Six Sigma methodologies
  • Focuses on process variation
  • Increases profits, efficiency, and boosts employee morale
Read more

the who's who
of bpm